Frequently Asked Questions
Answers
Do you have any questions? Contact us at your convenience.
We are available to you from Monday to Friday
from 7. 30 to 15.30
Reception:
Whatsapp:
Mail:
Address:
Staniewicka 5,
03-310 Warszawa,
Polska
03-310 Warszawa,
Polska
We deliver to customers through reliable and verified subcontractors. We offer road, sea, and air transport services. For selected routes, we also organize fast combined transport options: road + sea transport. We handle full truckload shipments as well as less-than-truckload shipments (single pallets).
The goods are stored in our warehouse in Warsaw. The correctness of the loading can be verified by: receiving photo documentation or a video recording of the loading, or by delegating a person authorized by the Client to the loading site for inspection. This service is offered by SGS
The prices listed in the offer do not include transport costs and are EXW Warsaw. We calculate transport costs individually, according to the needs of our clients, based on the most cost-effective market offers
We offer a comprehensive labeling, repackaging, and pad printing service for an additional fee. Labels can be printed in any color, size, and language version
or international customers, the condition for processing the order is receiving a 30% deposit of the order value. If the payment is not credited to our account, we cannot guarantee the reservation of goods available in the warehouse. For domestic transactions, the terms are negotiated individually for each order
Our sales specialists will contact you within 24 hours of receiving your inquiry
nquiries regarding the current offer, as well as sales orders, can be directed directly to the sales specialists from the respective departments or submitted via the contact form available on our website
We accept payments by bank transfer to the PUH PILOT company account at ING POLSKA. We accept payments in EUR, USD, GBP, and PLN